FAQ

What can I earn if I refer someone to Peak?

As you help us spread the word about Peak, it’s only fair that you get rewarded too, right?

Current offer:

For any new patient/client* who purchases a Pilates concession card at full price, based on a referral from you, we’ll give you 50% OFF YOUR next Pilates concession card.

So, here’s the deal: You refer your friend/family/colleague, they love it, they purchase a concession card(full price) and then we give you 50% off your next Pilates concession card! Peaks general terms and conditions apply.

Special referral offer terms and conditions:

All new patient/client* concession cards must be purchased at full price, by 31st December 2020 for the referral discount to apply to the referees account. Max 3 discounted referral concessions only. Referral voucher must be shown at initial appointment and referees name must be mentioned and noted. Not to be used in conjunction with any other offer or discounted service.

*Patient/client has never attended any Peak studios OR has not attended in over 36 months.

What are Peak's general terms and conditions?

PEAK GENERAL TERMS AND CONDITIONS

One-on-One Appointments:
We require 24 hours notice for cancellations. Please speak to your studio directly if it is Covid-19 related.
Cancellation fees apply: you will be required to pay the full amount of your appointment if missed or late cancellation.
We require that you pay for treatment charges and costs of materials eg: Strapping and pay for treatment declined by ACC or insurers.

ALL physiotherapy and conditioning sessions expire six months from the date of purchase. (Excluding Peak Pilates and Wellbeing Packages, refer to separate terms and conditions.)
ALL physiotherapy and conditioning sessions are non refundable, they can be transferred to an alternative Peak treatment or class if you are unable to use them. (Excluding Peak Pilates and Wellbeing Packages, refer to separate terms and conditions.)
If you arrive late for a session you will still be charged for the full appointment.

 

Pilates Classes:
We require 24 hours notice for cancellation.
Cancellation fees apply: you will be required to pay the full amount of your class or a stamp will be deducted from your prepaid concession card if a class is missed or not cancelled within 24 hours of the class commencing.
Pilates Concession cards expire six months from the date of purchase. (Excluding Peak Pilates and Wellbeing Packages, refer to separate terms and conditions.)

Pilates Concession cards are non refundable, they can be transferred to another person if you are unable to use the card.(Excluding Peak Pilates and Wellbeing Packages, refer to separate terms and conditions.)   

All new clients must complete an introduction before doing any group classes.

Clients arriving fifteen minutes late for Pilates group classes will be refused entry and will be charged for the session.

 

General:
For hygiene purposes, socks or shoes must be worn whilst in the studio at all times.

It is your(the client) responsibility to inform your physiotherapist and/or instructor if you have any injuries before or during your appointment/class or if you feel any discomfort before, during and/or after the session.

What are the Peak packages' terms and conditions ?

Peak Pilates & Wellbeing Packages – Terms and conditions:

  • PEAK PRO
    15 week programme
    1 x Initial introduction to Pilates assessment
    30 x Pilates Classes (Any type of Pilates group class)
    Valid for 15 weeks from the date of purchase.

 

  • PEAK PRO PLUS
    10 week programme
    1 x Initial Consultation
    2 x 1 on 1 Conditioning sessions
    20 x Pilates Classes (Any type of Pilates group class)
    1 x Equipment eg; theraband/loop band
    1 x Home exercise program
    Valid for 10 weeks from the date of purchase.

 

  • EAT. SLEEP. PILATES. REPEAT. – OPTION 1
    4 week programme
    20 x Pilates Classes (Any type of Pilates group class)
    Valid for 5 weeks from the date of purchase.
    Existing clients only.

 

  • EAT. SLEEP. PILATES. REPEAT. – OPTION 2
    2 week programme
    10 x Pilates Classes (Any type of Pilates group class)
    Valid for 2 weeks from the date of purchase.
    Existing clients only.

 

  • POST REHAB
    6 week programme
    1 x Initial Consultation
    5 x 1 on 1 Conditioning sessions
    6 x Pilates Classes (Any type of Pilates group class)
    1 x Equipment eg; theraband/loop band
    1 x Home exercise program
    Valid for 6 weeks from the date of purchase.

 

  • RELAX. RENEW. REFRESH.
    4 week programme
    4 x 60mins massage treatments
    4 x Pilates Classes (Any type of Pilates group class)
    Valid for 4 weeks from the date of purchase.

 

The other important stuff.

Please take a read if you want to know all the fine details about our promotions.

Here, the term ‘Peak Pilates & Physiotherapy’’ or ‘Peak’ or ‘us’ or ‘we’ refers to, Peak Pilates Group Ltd. The term ‘you’ refers to the user or viewer of our terms and conditions, or the client as the context requires.

Bookings must be made prior for each assessment and class.
Bookings are subject to availability.
Initial Pilates introduction assessment is a 60 minute appointment. Cannot be split over multiple sessions.
Conditioning sessions are 60 minute appointments. Cannot be split over multiple sessions.
Massage sessions are 60 minute appointments. Cannot be split over multiple sessions.
Bookings may be made for any Peak pilates group class. 1 on 1, 2 on 1 and private classes are excluded.
Pilates clients must be deemed medically fit and suitable for group class, following the initial introduction consultation with one of our instructors or physiotherapists.
Client’s must inform Peak of their physical concerns prior to commencing all appointments and classes and a consent
form must be signed (on initial assessment and/or a new injury only).
Existing clients are those who have attended a Peak Pilates group class, 1 on 1, 2 on 1 and/or a private class, in the last
18months. Have attended an introduction to pilates appointment with Peak and/or have been deemed medically fit and suitable for group class, by one of our instructors or physiotherapists.
A Peak instructor or physiotherapist will advise clients on the recommended time frames for each appointment and or class, within the package purchased. However, it is the client’s responsibility to ensure they book in their appointments and classes in advance so that there are available appointments and spaces.
Home exercise plan will be devised by the instructor or physiotherapist who conducted the initial appointment.
Equipment will be issued and advised upon by the instructor or physiotherapist who conducted the initial appointment.
Stock is subject to availability, wait times may occur. Equipment options are lacrosse ball, loopband and 1.5m theraband.
Not to be used in conjunction with any other promotional offer, including but not limited to the 25% off introduction to Pilates(referral card)offer to new clients, FREE ACC Initial appointment(referral card) offer to new clients, and discounts offered by third parties.
Clients must advise the staff at the time of booking and upon arrival at the initial appointment and at each class, whether they have any current or prior injuries.
No refunds or reduction in price will be allowed if a client purchases a package but does not, or cannot safely, use all of the classes or appointments in the package, due to holidays, childcare or illness.
Appointments and classes cancelled, or missed, without a minimum of 24 hours notice, will be deemed to have been
taken and deducted from the client’s package.
An extension in expiry date may be issued due to injury, where the client is seeing a Peak physiotherapist in place of
attending classes, this is at the discretion of Peak Group Ltd.
The package cannot be used between two or more clients. The discount is calculated using the standard casual reformer class rate and senior assessment price, and not concession prices or appointments or classes already reduced as part of this package or another promotion.
After the package has expired, it is no longer valid. Unused value will not be refunded and will become the property of
Peak.
The appointment and classes may be redeemed at any Peak location excluding Millwater.
There is no limit on the number of packages that can be purchased however the terms of use and redemption as detailed in our prepaid classes and concessions policy apply and are available upon request. In the case of a multiple/recurring
purchase, the initial assessment in the respective packages becomes a 60 minute 1 on 1 appointment.
Payment must be made upfront in full, prior to commencement of any classes or appointment. All our pricing is in New Zealand dollars and inclusive of any applicable GST.
The terms of our cancellation and refund policy apply.
Strictly non-transferable.
Promotional package offers may be withdrawn or extended at any time, with immediate effect. However, if we do change our promotional offers or packages, we will honour any existing that you have already paid for.

How do I get started?

We want to make sure you get the most benefit out of your Peak Pilates group sessions, so we do require participants to complete an Introductory one-on-one session before taking part in any group class.

In this Pilates session, your instructor will go over muscle activation, positioning, and the types of Pilates classes offered here at Peak. During your intro, you will also have an opportunity to go through a wide variety of Pilates exercises, both on the mat and on the reformer machines, and discuss any concerns you may have with an instructor before joining classes. This session can be with a physiotherapist if you have any past or present injuries. Our physiotherapist will be able to teach you how you may need to modify some of the exercises in class. Both our instructors and physios can discuss which class type is best for you, or even if private sessions may be more appropriate to help you achieve your fitness goals. This no-obligation introductory session is the best way to get a taste test of Pilates & find out which options will be best for you when taking the next step.

How much does it cost?

We want you to achieve the best results with our Peak Pilates classes, and so we have designed Pilates sessions for you to use that do not lock you into memberships and nor are you expected to join in and figure it all out by yourself. For this reason, we have put together classes and sessions that cater to your individual needs, whether you want to join in a class on a casual basis, take a private session, or use a concession card to book the classes you are interested in on a when and where basis. We have eight locations throughout Auckland, including as far South as Botany and as far North as Millwater.

Private Pilates sessions are specifically tailored to meet your needs and goals.

What sort of Pilates classes does Peak offer?

CLASS LEVELS
*Invite only by Pilates Instructor or Physiotherapist.
Please do not be offended if you are asked to join another class more suitable to your level.

NB: Class options vary by studio.

Class Levels for Reformer Pilates:
LEVEL 1 = PILATES PREP
LEVEL 2 = BASIC REFORMER
LEVEL 3 = INTERMEDIATE REFORMER
LEVEL 4 = ADVANCED REFORMER*

Class Levels for Mat Pilates:
LEVEL 1 = PILATES PREP
LEVEL 2 = BASIC MAT
LEVEL 3 = INTERMEDIATE MAT*

Class Levels for Tower Pilates:
LEVEL 1 = —
LEVEL 2 = BASIC TOWER
LEVEL 3 = INTERMEDIATE TOWER*

Class Levels for Combo Pilates:
Tower + Reformer Combo OR Mat + Reformer Combo
LEVEL 1 = —
LEVEL 2 = BASIC COMBO
LEVEL 3 = INTERMEDIATE COMBO

Class Levels for Other Pilates:
MULTI LEVEL = STRETCH
MULTI LEVEL = REHAB
MULTI LEVEL = REHAB CIRCUIT
MULTI LEVEL = YOUTH
MULTI LEVEL = STRETCH
MULTI LEVEL = SUPERGRAND (65+years)
LEVEL 3 = JUMPBOARD (Intermediate)
LEVEL 3 = SPINLATES (Intermediate)
LEVEL 1 = BASIC EXPRESS (30min TRX)
LEVEL 2 = EXPRESS POWER (30min TRX)

Private Classes are available by appointment only.

If you are unsure of which level you should be in, please do not hesitate to ask any Peak staff members.

What should I wear to my initial appointment?

We would like you to feel comfortable during your appointments and classes. Please wear what makes you feel comfortable, something you can move and stretch in. You will also need a pair of socks, as you will not be wearing shoes.

How should I prepare for the first Pilates session?

Please arrive 10 minutes early for your first session to complete registration. Hydrate and bring a water bottle with you.

What if I am not fit?

Pilates is for everyone. All ages, sizes, ethnicities and fitness capabilities are welcome at Peak. We want you to get the absolute most out of your sessions. You will work at your own pace and your Pilates instructor will help you to progress whilst ensuring your safety and comfort. Your progress is individual to you. You do not need to feel pressured by what others are doing.

Do you provide everything I need?

Exercise mats and equipment are provided but you are welcome to bring your own mat and Pilates cushion if you like. We encourage you to bring your own water bottle and towel.

How will I feel after the session?

Most people report a feeling of being energised and relaxed, with greater body awareness and insight into good postural alignment. Some have even described feeling a sense of euphoria.

Can I purchase a gift voucher?

Yes. We have gift vouchers available for purchase in physical and digital form. Gift vouchers start from $20.

Please contact your preferred studio to purchase.

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